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Here are some of the questions and answers we have been asked:

Q: Why not just get the employee to buy a bike on a Ride 2 Work scheme the employer provides?
A: There a few factors to consider here:
  • Because the employee may not want to buy an eBike.  This scheme is in place for organisations that want to provide an eBike for their staff usage, not necessarily support the staff desire to purchase one.  
  • This bike may well be shared by other team members so it wouldn’t be appropriate if it weren’t owned by the company
  • The employer may well want to use this option of use for a specific use without a long-term commitment
Q: Will we need to maintain the eBike?
A: It is the responsibility of the hirer to maintain the eBike in good condition and provide basic routine maintenance activities (cleaning, lubricating, tyre inflation etc.)  the agreement does, however, include return-to-base maintenance for comprehensive servicing.  Repairs caused by unplanned events (eg: punctures) are the responsibility of the hirer.
Q: What happens at the end-of-term?
A: At the end of the minimum term, the agreement can be renewed, the eBike can be returned, or it can be purchased for a reduced price by the company or / employee directly or through a cycle to work scheme.  We will determine the fair market value based upon condition, usage and market conditions.  The deposit payments received will be factored in to the condition of the eBike, to cover any damage outside of normal wear and tear, which is up to our discretion.
Q: What arrangements are required before hire?
A: You will need to provide a form of identity and make an authorising credit card payment or supply a purchase order for surety. 
Q: What security features are provided?
A: For protection, we provide secure locks with bikes, and for peace of mind its location is tracked electronically in case of theft. Please note it is the responsibility of the customer for managing the security of the bike under hire – a charge for its replacement will be made in the event of its non-return. 
Q: Is the rider insured? 
A: The responsibility for any loss or damage to the bike and any liability claims arising from its use is with the lessee.  We can help to arrange cover through insurance companies specialising in this area of cover.  As an individual, cover can be taken out directly and we can signpost toward the provider.  Owing to the varied nature of cover required for businesses we can discuss the requirements further and sign-post to specific organisations.  We cannot release bikes until we have evidence that the appropriate cover is in place.
Q: What happens if we wish to cancel the hire?
A: If you choose to cancel a prepaid reservation 48 hours prior to the hire pickup time, we will credit you 50% of the full prepaid amount, or you can choose to re-schedule the hire to another date. 
Q: What are the terms of hire?
A: Full rental agreement terms and conditions can be found here:
Q: Can journey data can be recorded?
A: all eBikes are equipped with eRideTrak which provides eBike and rider location verification for:
    • Physical location and route tracking history
    • Journey statistics for carbon reduction and staff wellbeing
    • Health & Safety status verification
    • Knowledge of eBike location in the event of theft



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