Keeping your electric bike in top condition is important, to help you to avoid costly repairs further down the line. Here you will find options for bike servicing, e Bike Maintenance Agreements, repairs and training. We can service and repair a wide range of eBikes and not just the makes we supply.
e Bike Maintenance Agreement
To maintain your electric bike at the peak of its performance we recommend investing in our e Bike Maintenance Agreement. This planned support and maintenance service is based upon the Gold Service and includes the e Bike diagnostics and hydraulic brake bleed options as standard. Work is performed by insured and Cytech Qualified cycle mechanics. The agreement does not cover any parts required or labour associated with a repair.
Maintenance Agreement customers have a priority booking status over pay-as-you-go service options. It is provided through an annual agreement for a 3-year term, paid annually or quarterly in advance, with 1 service per year. Annual contracts are also available.
With a live Maintenance Agreement, you can book your eBike in for a service here:
|Service element||Safety Check||Bronze||Silver||Gold||Maintenance Agreement|
|Frame / fork & wheel inspection; Bolt check / adjust; Recommendations list; Post service test ride, plus gear adjustments and brake realignment (as required) and any other minor adjustments necessary as outlined by the customer at drop off.||Y||Y||Y||Y||Y|
|Safety check and: Chain inspected / cleaned (on bike) & lubricated; Brake system inspected / lubricated & adjusted; Gear system inspected / lubricated & adjusted; Wheels checked for damage / wear & correct inflation; External bearing wear inspection; Frame wipe down; plus any other minor adjustments necessary as outlined by the customer at drop off.||Y||Y||Y||Y|
|Bronze Service and: Wheels trued / hubs removed / cleaned & lubricated; Headset removed / cleaned & lubricated; New inner cables; plus any other minor adjustments necessary as outlined by the customer at drop off.||Y||Y||Y|
|Silver Service and: Hubs / headset / inspection of bottom bracket & all drive chain components removed / cleaned / inspected / lubricated & refitted; Motor bearings & brake mounts inspected; New inner cables as required; plus any other minor adjustments necessary as outlined by the customer at drop off.||Y||Y|
|Hydraulic brake bleed & service||C||C||C||C||Y|
|(Some items above are only performed on an as required basis)||£25||£55||£80||£125||£155|
– Included, – Chargeable option
You can arrange for a quote to repair or work on your eBike, here:
eBike Training Courses
We deliver training courses to help get the most out of your eBike ownership. Find out more and book:
e Bike Diagnostics
The e Bike Diagnostic is a full check of the electrical systems that are at the heart of your e Bike. This will pinpoint any errors but more importantly, we will be able to tune the settings of the system to best match your riding characteristics. We will also update your e Bike firmware with the most recent updates as they become available. If the e Bike has developed a fault or is producing error codes we can access the firmware and find out exactly where the fault lies so that it can be resolved quickly.
The diagnostics will review about 50 different parameters and we can also report on for example:
- Frame / electrical serial numbers
- Total battery charge cycles
- Current capacity
- Maximum battery temperature
- Previous faults
We can use this information to run off a diagnostic report and provide a print out of the e Bike’s history if required. This is a useful tool for sellers as owners can prove the history of the e Bike to potential buyers increasing interest and possibly even the price of their electric bike.
Should a bike require repair, which is not because of a manufacturing defect, we can provide the necessary resolution. Should we need to refer to the manufacturer we will do this with your consent. For peace of mind, all bikes are covered by the manufacturer’s warranties which are detailed in our website at Warranty
Prices for services assumes drop off at our office. We can perform a service at your designated location for an additional charge.