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Keeping your electric bike in top condition is important, to help you to avoid costly repairs further down the line.   Here you will find options for bike servicing, e Bike Maintenance Agreements and repairs.  We can service and repair a wide range of eBikes and not just the makes we supply.

Pay-as-you-go e Bike Service Options

Service element Safety Check Bronze Silver Gold Maintenance Agreement
Frame / fork & wheel inspection; Bolt check / adjust; Recommendations list; Post service test ride Y Y Y Y Y
Safety check and: Chain inspected / cleaned (on bike) & lubricated; Brake system inspected / lubricated & adjusted; Gear system inspected / lubricated & adjusted; Wheels checked for damage / wear & correct inflation; External bearing wear inspection; Frame wipe down Y Y Y Y
Bronze Service and: Wheels trued / hubs removed / cleaned & lubricated; Headset removed / cleaned & lubricated; New inner cables Y Y Y
Silver Service and: Hubs / headset / bottom bracket & all drive chain components removed / cleaned / inspected / lubricated & refitted; Bottom bracket & brake mounts inspected; New inner & outer cables Y Y
Hydraulic brake bleed & service C C C C Y
eBike diagnostics C C C C Y
Mobile servicing C C C C C
£15 £35 £60 £95 £125

An example of the 'included in' icon– Included, An example of the 'included in' icon – Chargeable option

Book your service

e Bike Maintenance Agreement

To maintain your electric bike at the peak of its performance we recommend investing in our cost-effective e Bike Maintenance Agreement. This planned support and maintenance service is based upon the Gold Service and includes the e Bike diagnostics and hydraulic brake bleed options.  Maintenance Agreement customers have a priority booking status over pay-as-you-go service options.   It is provided through an annual agreement for a 3-year term, paid annually in advance, with 1 service per year.

For existing contract owners, you can book your service here:

e Bike Maintenance Booking

To purchase an e Bike Maintenance Agreement, you can do so here:

e Bike Maintenance Purchase

eBike Repair

You can arrange for a repair to your eBike, here:

e Bike Repair

If you would like to discuss your requirements before booking, feel free to contact us

e Bike Diagnostics

The e Bike Diagnostic is a full check of the electrical systems that are at the heart of your e Bike.  This will pinpoint any errors but more importantly, we will be able to tune the settings of the system to best match your riding characteristics.  We will also update your e Bike firmware with the most recent updates as they become available.  If the e Bike has developed a fault or is producing error codes we can access the firmware and find out exactly where the fault lies so that it can be resolved quickly.

The diagnostics will review about 50 different parameters and we can also report on for example:

  • Frame / electrical serial numbers
  • Total battery charge cycles
  • Current capacity
  • Maximum battery temperature
  • Previous faults

We can use this information to run off a diagnostic report and provide a print out of the e Bike’s history if required.  This is a useful tool for sellers as owners can prove the history of the e Bike to potential buyers increasing interest and possibly even the price of their electric bike.

Warranty

Should a bike require repair, which is not because of a manufacturing defect, we can provide the necessary resolution.  Should we need to refer to the manufacturer we will do this with your consent.  For peace of mind, all bikes are covered by the manufacturer’s warranties which are detailed in our website at Warranty

Service Location

Prices for services assumes drop off at our office.  We can perform a service at your designated location for an additional charge.

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