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These terms and conditions (together with the documents referred to in here) govern the relationship between you and Azione Technology Limited when you order any products (“Products”) listed on our website at (“Website”). These terms and conditions set out important information regarding your rights, obligations and the restrictions that may apply when you order Products from our Website.

Any reference to “you” or “your”, means you as a customer of our Products and/or as a user of our Website. Any reference to “we”, “us” or “our” is to Azione Technology Limited.

Please read these terms and conditions carefully before ordering any Products from us, or our authorized dealer. You should understand that by ordering any of our Products, you agree to be legally bound by these terms and conditions and the terms of our warranty.

We will not file or store a copy of these terms and conditions for each transaction made. You should print a copy of these terms and conditions for future reference. By ordering products form us or our authorized dealer you are bounded by the terms.

1) Information about us

Our registered office is
Unit 2
The Sidings
Tynemouth Metro Station
Tyne and Wear
NE30 4RE

2) Your status

2.1 By placing an order you confirm that:
2.1.1 You are legally capable of entering into binding contracts;
2.1.2 You are at least 18 years old; and
2.1.3 You are resident in one of the Serviced Countries
2.2 If you do not comply with any of the above conditions in condition 3.1 you are not entitled to purchase Products.

3) How the contract is formed between you and us

3.1 After placing an order for Product(s), you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. You may request a quotation for products, in which case we will provide a detailed specification and quotation document. Until receipt of an Order Acceptance, in both the above situations, the order constitutes only an offer to us to buy a Product.
3.2 You may be asked to pay a non-refundable deposit (“Deposit”). If we are not able to accept your order, we will notify you within seven days of receiving your order and your Deposit will be refunded.
3.3 All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail (your ”Order Confirmation”) that either:
3.3.1 In respect of bikes ordered, confirms that your bike will be built and states an estimated time of delivery; or
3.3.2 In respect of any Products other than bikes, confirms that the Product has been dispatched.
3.4 The contract between us for the purchase of Product(s) (“Contract”) will only be formed when we send you confirm the Order Confirmation.
3.5 The Contract will relate only to those Products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Confirmation.

4) Cancellation Rights

4.1 You may cancel a Contract at any time within 14 working days, beginning on the day after you received the Products, or make a deposit payment. In this case, you will receive a full refund of the price paid for the Products (including any Deposit and any delivery costs) in accordance with our refunds policy (set out in Condition 9below).
4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5) Availability and delivery

We will use all reasonable endeavours to ensure that your order will be fulfilled by the delivery date set out in the Sale Confirmation or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

6) Risk and title

6.1 The Products will be at your risk from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7) Price and payment

7.1 The price of the Products and our delivery charges will be as quoted to you.
7.2 Product prices are not VAT applicable.
7.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Sale Confirmation.
7.4 Our Website contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
7.6 Payment for all Products must be by bank transfer or cleared funds

7.7 We reserve the right to add a surcharge for bikes purchased through the Cycle to Work Scheme or similar owing to the charges levied for using these services.

8) Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Financing

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

9) Our refunds policy

8.1 If you return a Product to us:
8.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period (see Condition 4 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
8.1.2 for any other reason (for instance, because you have notified us in accordance with Condition 20 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

8.1.3 if you wish to return an item which is not defective we are not obliged to refund it.  You may request that we sell the product on your behalf, but can offer no assurances of the outcome or price negotiated.  We will advise you of the offer of sale which is up to you to accept.  We will charge a sales commission of 15% of the agreed sale price.

8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

10) Warranty

The terms of our warranty are detailed in the Warranty Section of this website.

11) Our liability

10.1 Nothing in these terms and conditions shall:
10.1.1 restrict your statutory rights (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards Office or Citizen’s Advice Bureau);
10.1.2 exclude or limit our liability for death or personal injury resulting from our negligence;
10.1.3 exclude or limit our liability for fraud or fraudulent misrepresentation;
10.1.4 exclude or limit our liability for any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
10.1.5 exclude or limit our liability for defective products under the Consumer Protection Act 1987; or
10.1.6 exclude or limit our liability for any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
10.2 Subject to Condition 11.1, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to Condition 11.3, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
10.3 Subject to Condition 11.1, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
10.3.1 loss of income or revenue;
10.3.2 loss of business;
10.3.3 loss of profits;
10.3.4 loss of anticipated savings;
10.3.5 loss of data; or
10.3.6 waste of management or office time.

However, this Condition 10.3 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded in Conditions 10.3.1to 10.3.6(inclusive).

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